Shipping + Return Policy
Orders, Shipping & Returns
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Thank you for choosing Harwell Godfrey for yourself or a loved one. If any unforeseen issues arise with your order, we will contact you directly for resolution.
REFUNDS, RETURN & EXCHANGES
Most online and in store sales are final due to the handmade nature of our jewelry and size selection for many of our pieces. Please read below for details.
In store purchases at our Marin Country Mart store location, all sales are final. An exchange of equal or higher value may be considered within 5 days of purchase and determined per a case by case basis.
All international orders are final sale. Made to order and custom orders placed on harwellgodfrey.com are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt at hello@harwellgodfrey.com
All returned pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged.
For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only (case by case basis) and must be made within 5 days of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund.
If you wish to make a return, please email hello@harwellgodfrey.com and title the subject of your email “RETURN,” followed by the order number. We will send a prepaid shipping label for all returns. Once the return is inspected and accepted, the customer will receive a full refund to the original form of payment less the return shipping fees.
If you wish to make an exchange, please email hello@harwellgodfrey.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will send a prepaid shipping label for all exchange pieces.The customer is responsible for the cost of shipping to Harwell Godfrey and will be invoiced separately.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on harwellgodfrey.com.
Our team is here to answer any questions you may have. Please email us at hello@harwellgodfrey.com.
REPAIRS
Jewelry purchased directly from Harwell Godfrey is guaranteed on defects in material and workmanship for a period of 30 days from delivery. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. Harwell Godfrey jewelry purchased from third party vendors is not eligible for repair.
If an item has been damaged and you are interested in a repair, please send a photo and description of the damage to hello@harwellgodfrey.com. We will assess the damage and let you know if a repair is possible, as well as the cost for repair.
For jewelry purchased through one of our stockists, please consult with the retailer about their repair policy.
SHIPPING, TAXES & DUTIES
We ship to the United States and Canada. For international orders, please contact us directly at hello@harwellgodfrey.com.
Shipping is free within the United States via FedEx. Shipping internationally is a flat $200 fee.
State sales tax will be applied to all orders shipped to California and New York.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.